Our mission
Providing restaurants with the same analytical insights as top global businesses.
- $45b - Transactions
- 7,000 - Locations
- 450m - Profiles
Powering the best multi-unit restaurant brands. Trusted by thousands of restaurants.
Our leadership
Abhinav Kapur
Co-Founder and CEO
LinkedIn
John Lucas
Co-Founder and CTO
LinkedIn
Chris Thompson
Co-Founder and Head of Revenue
LinkedIn
In the news
- MOD Pizza Is Diving Deeper Into the Customer Analytics Game - PMQ Pizza - Apr 16, 2024
- Restaurant Brands Tap Data Insights to Drive Engagement, Loyalty and Sales - PYMNTS - Mar 27, 2024
- Dave's Hot Chicken Embracing Data-driven Approach to Menu Testing - Fast Casual - Nov 13, 2023
- How This 29-Unit Deli Concept Grew Its Habitual Guest Rate to 38 Percent - QSR Magazine - Feb 27, 2023
Our story
Hey there!
I’m Abhinav, CEO here at Bikky.
I fell in love with the industry watching my mother-in-law run her restaurant, Amma, here in New York City. Her story is one of passion and grit, arriving in the U.S. at 18, holding various odd jobs while raising a family, and starting different businesses to achieve enough financial flexibility to give her children a better life.
In 2001, without any formal hospitality background, she took another leap by starting a fine-dining Indian restaurant to elevate the food she grew up eating. Within two years, she had two stars from the New York Times. Her journey would last another 20, before retiring earlier this year.
She was a world-class operator remembering names and faces when folks walked through her door, striking up conversations at the right time, understanding how and when to revamp her menu, optimizing staffing across dayparts based on the kind of customer she served (delivery-heavy at lunch, experiential at dinner), redrawing delivery zones to maximize reach and revenue without sacrificing quality.
Her tools were a POS, a phone, and her intuition. She was physically in-store six days a week, always keeping track of operations, inventory, and the guest experience.
Building an enduring brand today though is a lot harder. The guest experience is fractured across multiple ordering channels and digital touchpoints, and operators still grapple with legacy tools that are built for processing transactions - not understanding customers.
At Bikky, we're building analytics and marketing tools for brands to understand and nurture customer relationships like my mother-in-law, at any scale.
Our team
Abhinav Kapur
Co-founder, CEO
Chris Thompson
Co-founder, Head of Revenue
John Lucas
Co-founder, CTO
Tom Calabrese
Head of Product Design
Michelle Brown
Software Engineer
Gio Fernandez-Kincade
Data
Danny Garfield
Software Engineer
Magera Holton
Product Designer
Jackson Irving
Account Executive
Charlotte Knobloch
Senior Customer Success Manager
Gary Luo
Software Engineer
Matthew Madurski
Software Engineer
Nick Schultz
Software Engineer